Refund and Cancellation Policy

**Refund and Cancellation Policy**

At Web Builder, we strive to provide our clients with exceptional service and support. This Refund and Cancellation Policy outlines the terms under which refunds and cancellations are processed. By engaging with our services, you agree to the terms stated below.

**1. Cancellation Policy**

1.1 **Service Cancellation**

- Clients may cancel services at any time by providing written notice to Web Builder. The cancellation will be effective as of the date we receive the cancellation request.

1.2 **Project Cancellation**

- If a project is canceled after work has commenced, the client will be billed for the work completed up to the point of cancellation. The amount billed will be calculated based on the agreed-upon rate for the project.

1.3 **Subscription Services**

- For services billed on a recurring subscription basis, cancellations will take effect at the end of the current billing period. No refunds will be issued for partial months of service.

**2. Refund Policy**

2.1 **Service Fees**

- Refunds for service fees are issued under specific conditions, including if the services rendered do not meet the agreed-upon specifications or if the services are not delivered within the specified timeline due to delays caused by Web Builder.

2.2 **Non-Refundable Services**

- Certain services provided by Web Builder are non-refundable. These include, but are not limited to, domain name registration, SSL certificates, and third-party services purchased on behalf of the client.

2.3 **Deposits and Advance Payments**

- Deposits and advance payments made for project-based services are non-refundable. However, Web Builder will review refund requests on a case-by-case basis if the project is canceled before significant work has been completed.

2.4 **Exceptional Circumstances**

- In exceptional circumstances, such as technical issues on our end that prevent the delivery of services, Web Builder may offer a full or partial refund at its discretion.

**3. Refund Process**

3.1 **Request for Refund**

- To request a refund, clients must submit a written request to [Your Contact Email]. The request should include the reason for the refund, the service for which the refund is being requested, and any relevant details.

3.2 **Refund Approval**

- Web Builder will review refund requests within 10 business days. If the request is approved, the refund will be processed using the original payment method. Please allow up to 14 business days for the refund to reflect in your account.

**4. Disputes and Resolution**

4.1 **Dispute Resolution**

- In the event of a dispute regarding services rendered or refunds, clients are encouraged to contact Web Builder directly to resolve the issue. We are committed to working with our clients to find an amicable solution.

4.2 **Legal Recourse**

- If a resolution cannot be reached, both parties agree to resolve disputes through mediation or arbitration in accordance with the laws of the jurisdiction in which Web Builder operates.

**5. Changes to This Policy**

Web Builder reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting to our website. It is the client's responsibility to review this policy periodically for any updates.

**Contact Us**

If you have any questions about our Refund and Cancellation Policy, please contact us at [Your Contact Email].

By using our services, you acknowledge that you have read, understood, and agree to this Refund and Cancellation Policy.